SHIPPING POLICY
COVID-19 SHIPPING UPDATES
- Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
GENERAL SHIPPING
- We are able to ship anywhere within Canada. However you should note that only certain carriers will transport live insects.
- Orders ship Monday-Friday. This may not be every day, but is based on the best day to ship so that your live insects reach you directly, without sitting in a courier depot over a weekend etc.
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery. This is particularly important for live insects.
INTERNATIONAL SHIPPING
- We are not able to offer international shipping at this time.
WHEN WILL MY ORDER ARRIVE?
- Wherever possible we try to use Expresspost to ensure a maximum 4 day journey time for live insects. This quite often is shipped on a Monday to avoid weekend delays. So your shipment should at most take 8-10 business days.
- Economy Shipping can take 8-10 business days to be delivered after tracking has been updated.
- Standard Shipping can take 7-10 business days to be delivered after tracking has been updated.
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
- HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.
TRACKING
An email with tracking information will be sent to you once your order has shipped.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
ADDRESS CHANGES
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
CUSTOMER SERVICE HOURS
The Bug Farms customer service team is available Monday through Friday 8:30am – 5pm PST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.